We love hearing what our customers thought about their holiday with us and use an independent review platform called Feefo to collect their feedback when they return home.
So far, we have received a total of 1381 with 98% of those customers telling us that their experience with Norfolk Country Cottages was either 'Excellent' or 'Good'. You can read them all here:
Whistles - August 2017
“The minimum service required to book the holiday. There was a delay in clearing my payment that delayed forwarding of full property/holiday details and arrangements. When these were received that stated that the property was managed by Norfolk Country cottages and gave contact details of the property manager. However a number of voicemails and texts went unanswered and I had to call their office when I was informed that they no longer managed the property (although still was responsible for the letting). Not only should they have updated me on this without prompting, the ,ember of staff should have still responded to my texts/voicemails as a matter of professionalism and courtesy especially as this was the day before our holiday started and required a prompt (if not urgent) response..”