We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!
To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.
We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016 and 2017.
Indigo Snug - October 2017
“Had to ring Norfolk cottages 2 days before we were due to arrive as details of the key safe had not been sent . The onous should not be on the customer to obtain this information -unless specified”
2 Rogers Row - October 2017
“Directions and access instructions which should have been sent by text were not; so I had to phone for the key code. I was not happy about having to pay a deposit directly to the owner and provide my bank details to a total stranger for its refund and would prefer that this was done through the agent.”