The Original Cottages Family customer account
We are very excited to introduce you to our brand NEW customer account area...
Did you know you can now view all your bookings across the Original Cottages family (see map below), and browse your Holiday Extras (a range of fantastic local and national discounts and offers ) in one single place? Read on to find out more...
Norfolk Cottages were the first brand to launch with the new account system - all other brands are due to follow suit early December 2019.
Our exciting NEW Customer Account will be released across the Original Cottages Family throughout December 2019 - with even more great features due to arrive in 2020. Watch this space for more details...
Answering your questions
I have an existing account, do I need to register a new one?
No, but it will be necessary to verify the main email address linked to your account.
The verification process is quick and simple. We will send you an email with a verification link contained. Simply clicking this link will activate your account on the new system, and your existing account details will be transferred over automatically.
To verify your account, please click here.
Will I lose my previous booking details?
No. Your new account will retain your existing account data and your booking history.
If you feel any of your booking history is missing, it may be due to a change in your email address or surname, or having multiple/duplicate accounts. Please contact our support team on 0333 2020 815 to resolve this.
I have a different question
If you have any questions about the new account system or your personal account, please contact our support team on 0333 2020 815.
We are available 8am-8pm Monday-Saturday, and 10am-6pm on Sundays.