Why Us?

As the premier letting agency in Norfolk we will be able to promote your property to a very large and receptive audience both online and offline. Our bookings record speaks for itself as do the quality of our holiday homes.

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Why Us?

Before we answer that question, here's what a few of our owners said in 2011...

I’m delighted to have had Norfolk Country Cottages marketing my cottage for 5 years now. They combine a very high level of professionalism with a friendly and personal touch in all their dealings and it’s a pleasure to work with them. Mr D. Wade

Norfolk Country Cottages provide a good friendly service, reacting to requests and queries professionally and promptly. We now have two properties which we let through NCC. Mrs L. Jupe

We have been holiday cottage homeowners with Norfolk Country Cottages since 2002.  Throughout that time, they have provided an efficient, timely and friendly service.  We have found the staff of NCC helpful and easy to contact on all routine matters or when advice was required. NCC have constantly updated their services to homeowners, as well as to prospective holidaymakers, to take advantage of email and the internet. In summary, we have been entirely satisfied with the services NCC have provided and with their forward-looking approach to the holiday-letting business. Mrs and Mrs M. Halstead

Norfolk Country Cottages has given excellent service to us in marketing and letting our Brancaster property. All the team who deal both with us and our paying guests, are unfailingly pleasant and helpful. Dr M. Klaber

So here we go! We believe there is no substitute for knowledge and experience, and there is no reason why a professional service cannot be personal too. Our sales and reservations staff go the extra mile to make sure that customers choose the right Norfolk cottage to suit their holiday needs, and our Homeowner Liaison Team is dedicated to maintaining a regular dialogue on how your property is performing and what we can do to help raise its revenue potential – we’ll also keep you abreast of changes in the industry and any legislation that relates to holiday lettings.

Everyone who holidays with us is sent a Customer Service Questionnaire at the end of their stay, in which they are asked to rate their whole holiday experience and give feedback on what they think of both the property in which they stayed, and the service they received from us. If anything important is highlighted in these Customer Service Questionnaires we make contact with the homeowner immediately, while individual Property Analysis forms are sent to all homeowners at the end of each year.

We have a valuable working relationship with the VisitEngland organisation and on all assessment visits we can provide fast and important feedback on the assessor’s comments and how a higher grading might be achieved.

Annual registration fees for properties listed with Norfolk Country Cottages are £160 per property for the first year and £130 in subsequent years, plus VAT. These fees include the full cost of VisitEngland assessment.