|
Every customer who hires one of our Norfolk Country Cottages receives
a Customer Service Questionnaire asking them for their detailed
opinion of all aspects of their holiday.
We have a very high rate of return for the Customer Service Questionnaire
and find the results extremely useful.
We are delighted to publish how well our staff and brochure scored in
2006 and not many companies will do that.
| Brochure |
Excellent/above average |
Below average/poor |
| First Impressions |
99.4% |
0.6% |
| Brochure Layout |
99.4% |
0.6% |
| Property Details |
97.4% |
2.6% |
| Location Details |
98.2% |
1.8% |
| Staff |
Excellent/above average |
Below average/poor |
| Knowledge of Cottages |
99.3% |
0.7% |
| Knowledge of Area |
99.3% |
0.7% |
| Efficiency |
99.4% |
0.6% |
| Helpfulness |
99.4% |
0.6% |
| Correspondence |
99.2% |
0.8% |
On most of the property descriptions, you can
see real comments made by previous customers. These comments are taken
from our Customer Service Questionnaire.
Our staff are trained to provide a high level of customer service. They
are local to the area and can advise on the property best suited to your
needs. All our properties have been personally inspected by a member of
the Norfolk Country Cottages team and normally you will be able to speak
to someone who has visited the property you may be interested in.
It is important to us to provide a quality service and we are always
happy to hear from our visitors with ideas or ways to improve our service.
Over 98% of our customers say they would recommend us.
Need
we say more...
|
