Our Team
Here at Norfolk Country Cottages our staff are our most valuable asset - they are real people based in the county the represent and not telephone 'sales' operators in a faceless call centre. They all work incredibly hard to find the right Norfolk holiday cottage to suit your needs. All of our Norfolk holiday homes have been personally inspected by our staff, when you call us you will be able to talk to someone who has seen the cottage in Norfolk and can (hopefully!) answer all your questions. It is important to us to provide a quality service and we are always happy to hear from our visitors with ideas or ways to improve our service. Here are all the lovely people who work at Norfolk Country Cottages. Click on people's names and find out what they do and why they love living in Norfolk so much.
The Management Team
Managing DirectorRichard Ellis started Norfolk Country Cottages in January 1992 with his wife, Lesley Ellis in a room at their cottage in Reepham. Having trained as an accountant and worked in large companies, Richard wanted to develop his own business based on a strong set of personal values about quality of service, attention to detail, valuing and respecting people as well as playing an active and responsible role in the community and environment in which we are based. Richard and his team, between them, are very active in local community affairs with the belief that "you can't have a business without a community and you can't have a community without business". Richard himself is involved as a Trustee or Board Member of the Norwich Theatre Royal, The Forum Trust, and Holt Festival. He is Chair of Sheringham Little Theatre and of Visit East Anglia and a Council Member at Norwich University of the Arts. He chaired the East of England Development Agency from 2003 – 2010. Richard has been involved in many other local organisations such as Business in the Community and their Market Town Regeneration initiatives as well as chairing the Broadland Business Forum and the East of England Sustainable Development Round Table and Arts & Business East. | DirectorLesley, with husband Richard, was involved in the early days when Norfolk Country Cottages was created in the family home at Reepham. She, at that time, was also working as an Occupational Therapist in the NHS and caring for a small child! When Hannah was born and the office moved to Carlton House in Reepham she decided to step back and be a full time mother. In the last few years, with the decision to open an office in Holt, she oversaw the renovation of The Old Crab Shop and still takes a keen interest in the business. | Operations DirectorIrene moved from Scotland to Norfolk in the late eighties and joined Norfolk Country Cottages in 1996. Initially Operations Manager and later a Director of NCC, she held various management posts in other service industries before joining the company. She recently stood down from the Executive of the Norfolk Tourism Partnership after 6 years but is still Chair of the Norfolk Holiday Cottage Association. Irene's responsibilities include ensuring the day-to-day operational activities of the business run smoothly. |
Marketing DirectorJames joined the company in December 2002 as the company's Marketing and IT Manager and was made a Director in January 2005. He joined NCC having previously worked in the field of IT & Computing and later moving into Sales & Marketing roles. As well as overseeing the Marketing and Advertising within the business, James also looks after the IT systems development. In his time here, James has designed & developed a new booking and administration system for NCC to help the company maximise the use of IT and websites and to maintain the excellent level of service that both our customers and homeowners have come to expect. James is active in various local business organisations and sits on the Norwich Chamber of Commerce Council, as well as being an active member of the Marketing Committee for VisitNorwich. | Finance DirectorPaul joined the company in June 2008 as the company's Financial Controller and was made Finance Director in June 2009. He joined NCC having previously worked for Hoseasons for 26 years, rising from assistant accountant to Finance Director, Commercial Director and Company Secretary. He brings with him a wealth of experience that has been put to the test in incorporating the finances of the latest acquisitions into the growing portfolio. Paul lives in Suffolk and is an ardent supporter of Southwold Rugby Club now that his playing days are over. He has two sons, Charlie and Tommy who are keen footballers. | Liaison Board MemberDavid Court joined the company in February 1996. Formerly Managing Director of Blakes Holidays and Chairman of the East Anglia Tourist Board from 1990 - 1996, David brings a wealth of experience within the holiday industry to NCC. |
General ManagerHeather McCraith has been with NCC since 1997. During that time she has enjoyed a variety of roles including Accounts Administrator. However, it is her current role within the company that she enjoys the most. Heather would agree that she is passionate about excellent customer service, a quality product and delivering this for the mutual benefit of homeowners and customers. Heather is also a qualified Visit England assessor thus enabling her to advise Homeowners on the criteria of the scheme. She loves looking at properties in all shapes and sizes and considers herself very lucky that she gets to do this in a county as lovely as Norfolk. |
The Reservations Team
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The Homeowner Team
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